Privacy Policy

This Privacy Policy ("Policy") sets out the manner in which Squeen ("we", "us", "the Operator", "the Platform") collects, uses, stores, discloses, and otherwise processes the personal data of individuals ("you", "the Player", "the User") who access or use the Squeen website at squeen.cam, its associated services, account features, and any communications we send to you.

Squeen is committed to handling your personal data with the utmost care and in full compliance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. We take our data stewardship responsibilities seriously and do not treat your personal information as a commercial asset to be monetised or shared without your informed consent.

By registering an account on Squeen, making a deposit, or otherwise interacting with any feature of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not register an account or use the platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, location data, and online identifiers.
• "Processing" means any operation or set of operations performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means Squeen, which determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" means any third party that processes personal data on behalf of Squeen under a contractual arrangement, such as payment processors, cloud hosting providers, or KYC verification services.
• "KYC Data" means identity verification documentation provided by a Player, including government-issued identification documents such as MyKad, passport, or other equivalent national ID, as well as supporting documents such as proof of payment method.
• "Cookies" means small text files placed on your device by the Squeen platform to enable functionality, analytics, and personalisation features.
• "Third Party" means any entity other than you and Squeen, including payment processors, licensed game studios, analytics providers, and fraud prevention services.

Squeen collects personal data across several categories. The specific data collected depends on the nature of your interaction with the platform. The following table provides an overview of the categories of data we collect and the purpose for which each category is primarily used:

Squeen collects personal data through the following channels and mechanisms:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in promotions, you provide personal data directly to us.
• Automatically through platform use: When you access Squeen, our systems automatically collect technical data including your IP address, device identifiers, browser information, and session activity logs. This data is collected via cookies, server logs, and similar technologies.
• From payment processors: When you initiate a deposit or withdrawal via DuitNow, FPX, Boost, Touch 'n Go eWallet, GrabPay, or any bank transfer, our payment processing partners may share transaction confirmation data and reference identifiers with us to facilitate the transaction.
• From identity verification services: If we use a third-party KYC service to assist with document verification, that service may provide verification results and associated metadata to Squeen.
• From fraud prevention tools: We may receive risk signals and flagging information from fraud detection services to help us identify potentially fraudulent account activity.

Squeen processes your personal data for the following specific purposes, each of which is supported by a corresponding legal basis described in Section 6:

• Account Management: Creating and maintaining your Squeen account, managing your profile, preferences, and account settings, and communicating account-relevant information to you.
• Identity Verification (KYC): Verifying your identity, age, and eligibility to use the platform in accordance with our licensing obligations and responsible gaming commitments.
• Transaction Processing: Processing your deposit and withdrawal requests through approved Malaysian payment channels, reconciling transactions, and maintaining accurate financial records.
• Gaming Operations: Recording and managing game history, bet settlement, bonus tracking, and VIP programme activity.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and any other prohibited conduct that may harm the platform or its players.
• Responsible Gambling: Monitoring gaming patterns for signs of problem gambling behaviour and administering responsible gaming tools such as deposit limits and self-exclusion requests.
• Legal Compliance: Retaining records as required by applicable law, responding to regulatory requests, and fulfilling our obligations under our international gaming licence.
• Marketing Communications (where consented): Sending you personalised promotional offers, bonus notifications, and platform updates where you have opted in to such communications. You may opt out at any time.
• Platform Improvement: Using aggregated, anonymised analytics data to understand how players use the platform and to improve the user experience.

Each processing activity conducted by Squeen is carried out on one of the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and Squeen — specifically, to operate your account, process transactions, settle bets, and provide platform services.
• Legal Obligation: Processing required for Squeen to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, identity verification under our gaming licence conditions, and record-keeping obligations.
• Legitimate Interests: Processing carried out for Squeen's legitimate business interests — including fraud prevention, security monitoring, and platform analytics — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for which you have provided explicit, informed consent — principally, receipt of direct marketing communications and promotional notifications. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

Squeen does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients under the circumstances described below:

• Payment Processors: We share the minimum necessary financial data with approved payment providers (including DuitNow, FPX, Boost, Touch 'n Go, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong) to process your deposit and withdrawal requests. These providers are contractually bound to process your data only for the specified transaction purpose.
• KYC and Identity Verification Providers: Where a third-party verification service is used to assist with document authentication, relevant identification data is shared with that provider under a data processing agreement that limits use to verification purposes only.
• Fraud Detection and Security Services: Technical data including IP addresses, device identifiers, and behavioural patterns may be shared with licensed fraud prevention tools to detect and prevent abuse on the platform.
• Cloud Infrastructure and Hosting Providers: Squeen's platform infrastructure is hosted on cloud servers operated by service providers who process data on our behalf under contractual terms that include appropriate data security obligations.
• Regulatory and Law Enforcement Authorities: Squeen may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required by applicable law, a valid court order, or our licensing obligations. We will only comply with such requests to the extent required by law.
• Affiliated Entities: In the event of a business restructuring, merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity, provided that entity assumes equivalent data protection obligations.

Squeen retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to our obligations to retain certain records for compliance purposes. The following retention principles apply:

• Active Account Data: Personal data associated with an active Squeen account is retained for the duration of the account's active status, plus a post-closure retention period of up to five (5) years to meet regulatory and legal obligations.
• KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements under international licensing frameworks.
• Financial and Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years following the transaction date, or longer if required by applicable law or an ongoing dispute.
• Gaming History: Detailed gaming activity logs are retained for a period of three (3) years following the recorded activity, primarily to support dispute resolution and responsible gaming monitoring.
• Support Communications: Live chat and email support records are retained for up to two (2) years from the date of the interaction.
• Marketing Consent Records: Consent and preference records are retained for the duration of the marketing relationship plus one (1) year following opt-out, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.

Squeen uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather aggregated analytics. The following categories of cookies are deployed on the Squeen platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They manage your session, maintain login state, and support secure transaction processing. These cookies cannot be disabled without impairing basic platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players navigate the platform — including pages visited, time on site, and error events — to help us identify areas for improvement. No personally identifiable information is included in this data.
• Functional Cookies: These cookies remember your preferences — such as language settings, display preferences, and notification configurations — to provide a personalised experience on return visits.
• Security Cookies: Cookies used to detect and prevent fraudulent activity, such as session hijacking or CSRF attacks, are classified as security cookies and are essential to platform integrity.

You may manage your cookie preferences through your browser settings. Blocking certain categories of cookies may affect platform functionality. Squeen does not use third-party advertising or behavioural tracking cookies for the purpose of serving targeted advertisements on external networks.

As a registered player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact Squeen's support team via live chat or email. We will respond to verifiable requests within thirty (30) days:

Squeen is strictly an adult platform. We do not knowingly collect, process, or retain personal data from any individual below the age of 21. The Squeen platform is not directed at, nor intended for use by, persons under the age of 21.

All account registrations are subject to mandatory identity verification (KYC) to confirm that the registrant is of legal age. Any account found to belong to a person under 21 years of age will be immediately closed. All deposited funds will be returned to the original payment source, and no winnings will be released.

If you believe that a minor has accessed or registered an account on Squeen, please contact our support team immediately via live chat or email so that the matter can be investigated and resolved without delay.

Squeen implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data in transit between your device and Squeen's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive personal data — particularly KYC documents and financial details — is stored using encryption at rest on secured, access-controlled infrastructure.
• Access Controls: Personal data is accessible only to authorised Squeen personnel who require access to perform their specific role. Access is governed by a principle of least privilege and is subject to regular review.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts to provide an additional layer of protection against unauthorised access.
• Regular Security Audits: The Squeen platform undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response Procedures: Squeen maintains documented procedures for detecting, responding to, and recovering from data security incidents, including protocols for notifying affected players within regulatory timeframes where applicable.

While Squeen implements robust security controls, no platform can guarantee absolute immunity from security threats. You also have a responsibility to protect your account by using a strong, unique password, enabling 2FA, and not sharing your login credentials with any third party.

Squeen operates under an international gaming licence and may process or store personal data on infrastructure located outside of Malaysia. Where personal data is transferred to a country or territory that does not have laws equivalent to those in your home jurisdiction, Squeen takes steps to ensure that appropriate safeguards are in place to protect that data.

These safeguards may include, as appropriate:

• Executing standard contractual clauses or data processing agreements with the receiving entity.
• Ensuring that the receiving entity is subject to binding internal data protection policies that meet an equivalent standard of protection.
• Confirming that the transfer is necessary for the performance of a contract with you (e.g., processing a payment through an international payment processor).

If you wish to obtain further information about the specific safeguards in place for any international data transfer that affects your personal data, please contact our support team.

Squeen reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we provide. Any amendments will be published on this page, and the "Last Updated" date at the top of the Policy will be revised accordingly.

Where changes to this Policy are material — meaning they significantly affect how we use your personal data or the rights you hold — we will endeavour to notify registered Players via email or an in-platform notification prior to the changes taking effect.

Your continued use of the Squeen platform following the publication of any amendment constitutes your acknowledgement of and agreement to the revised Privacy Policy. If you do not accept the revised Policy, you should cease using the platform and contact support to initiate account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or the exercise of your data rights, please contact Squeen's support team through any of the following channels:

• Email: support@squeen.cam (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the platform interface
• Subject Line for Privacy Requests: "Privacy Request — [Your Account Username]"
• Response Time: Privacy-related requests will be acknowledged within 5 business days and resolved within 30 calendar days

For requests relating to data erasure, data portability, or the withdrawal of consent for marketing communications, please include your registered email address and account username in your communication to help us locate and process your data efficiently.

For information about responsible gaming tools — including self-exclusion, deposit limits, and session controls — please visit our Responsible Gambling page.

For a full understanding of your contractual rights and obligations as a Squeen player, please also review our Terms & Conditions.